Frequently Asked Questions
Discover everything you need to know about our luxury accessories and services.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return period from the date of receipt. Items must be returned in their original packaging, unused, and with all protective films and tags intact.
Are S.T. Dupont products covered by a warranty?
Yes, all S.T. Dupont products come with a 2-year international warranty from the date of purchase against manufacturing defects. Please retain your stamped warranty card for service.
How do I refill my S.T. Dupont lighter?
To ensure optimal performance and longevity, we recommend using only genuine S.T. Dupont gas refills. Each lighter collection is color-coded to match a specific gas canister.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.